Can I request a grievance hearing with PHA?

When can I request a grievance hearing?

All PHA and PAPMC public housing tenants can ask for a Grievance Hearing to dispute a lease termination notice or raise an issue with PHA.

What is the grievance hearing process?

1. Fill out Grievance Hearing Request form and give to the manager.
2. Informal Meeting with manager should be scheduled within 10 days.
3. Summary & Decision should be sent within 5 days of the meeting.
4. Accept or Reject Summary & Decision. If you do not like PHA’s decision, sign it and return it to the manager within 10 days.
5. Grievance Hearing should be scheduled within 20 days. For questions, call the PHA Grievance Coordinator at 215-684-5909.

How do I prepare for a grievance hearing?

Start gathering evidence right away to prove your case. Proof may include:

• Photos
• Rent receipts
• Letters from PHA
• Repair receipts
• Proof of income
• Police reports
• L&I inspection reports
• Doctor’s notes
• Utility bills
• Witnesses
• PHA rent ledger (AR history)

What happens at the grievance hearing?

Grievance hearings are usually held at 2013 Ridge Avenue (near Ridge and Master Streets).

• At the hearing, you can present evidence, call witnesses and explain the details of your case to the hearing officer.

• PHA will also have a turn to present evidence, call witnesses and explain their case to the hearing officer.

• The hearing officer should send you a written decision within 15 days of the hearing.

• If you are not satisfied with the decision, you can appeal the decision in the Court of Common Pleas in City Hall, Room 296, within 30 days.