What is the reason for the shut off?
Electric, gas and water shut offs occur for two main reasons:
- Non-payment. The utility may be trying to collect unpaid bills. If this is the reason, you will get a shut off notice before the shut off.
- Tampering. The utility believes someone has turned on the service or tampered with the meter without permission. If this is the reason, you may not get a notice until after the shut off.
What do I do if I get a PECO or PGW shut off notice because of unpaid bills?
This video provides a brief overview of your options when facing a shut off from PECO or PGW.
If your bill is in your landlord’s name, you have special rights as a tenant in the property.
What do I do if I get a Water shut off notice because of unpaid bills?
If the water bill is in your name, there are options to prevent or delay a shut off, or to restore service. When you call, the Water Department is required to explain your options to avoid a shut off or restore service. Here are a few of your options:
- You can apply for customer assistance offered by the Water Department, including the Tiered Assistance Program (TAP) for low-income customers. More information is available on our TAP Flyer.
- You may be able to delay a shut off or restore service if you have an illness. More information about water medical delays is available at this City of Philadelphia website.
- If you disagree with the shut off notice you have the right to file an appeal and have a hearing. Contact the Water Revenue Bureau directly at 215-685-6300 and demand an informal hearing request form.
If your bill is in your landlord’s name, you have special rights as a tenant in the property.
What do I do if my utility service is shut off because someone turned it on or tampered with the meter without permission?
If your electric, gas or water service was shut off because of unauthorized use, the utility will issue a notice after service has been shut off. This notice can include charges for the service provided and can demand additional fees to reconnect service. Staying in your home without utility service is unsafe. If you are not responsible for turning on the service or interfering with the meter, you will need legal help to assess your options.